Shipping & returns
Find delivery information, check return eligibility and understand what happens after you send an item back.
Shipping in Europe
Select your destination from the countries offered at checkout, including the United Kingdom, Ireland and Switzerland. Enter your street, city, region where required and local postal code. Review the full total before continuing to payment.
Dispatch and delivery estimates
The delivery date shown on a product page is an estimate, calculated five calendar days ahead. Dispatch estimates are not a guaranteed arrival date. Carrier schedules, holidays, address corrections and unexpected delays can affect delivery. A reservation alone does not trigger shipment.
Tracking and delivery problems
Keep your order details and tracking information until delivery is complete. If a parcel is delayed, damaged or appears to be missing, retain the packaging and contact support with the order reference and a description of the problem.
Your 30-day return window
Request a return within 30 days after delivery. Eligible items must be unworn, unused and complete, including original packaging, labels and protective seals. Earrings are excluded from change-of-mind returns; this exception does not cover faulty or incorrectly supplied items.
Return shipping
Return shipping is free subject to the Fair Use Policy. Any exception is explained in advance. Use the designated return address, not a brand’s retail store.
How to send an item back
Request instructions using your order reference. Repack the complete item, attach the supplied label and hand it to the designated carrier. Keep proof of dispatch.
Refunds and promotional items
Refunds follow inspection and return to the original payment method. Bank processing times vary. Return associated promotional gifts; adjustments may apply if an offer’s eligibility changes.
Wrong, damaged or faulty items
Report faults or fulfilment errors with your order reference and photographs. Qualifying cases are exempt from return-shipping penalties.
Reservations and cancellations
Before payment, removing the item from your cart or allowing its timer to expire ends the reservation without a charge. For an accepted order, contact support promptly; a parcel already dispatched may need to follow the return process.
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