Help Center
A little guidance, from your first look to your next good find.
Our story
The idea behind Speedy, and a different way to discover your next favourite.
What is Speedy?
Speedy is a collection of falling-price auctions. Instead of choosing from a fixed sale price, you can follow an item as its price changes and decide when it feels right for you. Browse familiar brands, look closely at the product details and discover something new along the way.
Where should I start?
Start with Live now, or explore the Brands page if you have a particular label in mind. Category buttons narrow the collection, while Filters lets you combine brands, colours, materials and sizes. Upcoming items show a countdown so you know when their auctions begin.
Pricing & value
Understand the original price, moving discounts and the moment you reserve.
How is the price calculated?
Each auction starts at the original price shown on the product page, with a discount of zero. The price then decreases during the live auction. The current amount and percentage discount update together, so you can see both what you would reserve at and how far the price has moved.
Will waiting always get me a better price?
The price falls while the auction remains live, but the item can close before you decide. A price shown on screen is not a reservation. Once your Buy now request is confirmed, the amount is fixed for your reservation period.
Why did the price stop changing?
An auction that has closed keeps its final price. A reserved item also keeps the price confirmed when it was added to your cart. Upcoming auctions display their original price until the countdown ends.
How it works
From the first countdown to your confirmed reservation.
Do I need to place a bid?
No. You do not enter a bid or compete by raising the price. Follow the falling price and select Buy now when you want to reserve. Wait for confirmation before treating the item as yours: it may become unavailable while your request is being processed.
What does “Starts in” mean?
The item is waiting for its auction to begin. Its countdown shows the time remaining. Before that moment, the price stays at the original amount and the buy button is unavailable. Once the auction starts, the discount begins at zero and the price starts moving.
Can an auction appear again?
Yes. Products rotate through the collection and can return in a new auction. Each new auction has its own start time and price progression. A previous auction page stays closed; it does not become the new sale.
Are viewer counts actual visitors?
Viewer activity is currently simulated using recorded activity. The count starts at zero and can rise or fall as an auction progresses. It is not a measurement of people currently browsing the site.
Your cart & checkout
One item, a fixed price and ten minutes to decide.
How long is my reservation?
Your item is held for 10 minutes from confirmation. The countdown next to the cart and on the cart page uses the same deadline. Moving between pages or refreshing does not extend it. The price remains fixed for that reservation.
Can I add another item?
Your cart can hold one item at a time. To reserve something else, remove the current item first, then return to the collection. A second reservation request will not silently replace the item you already hold.
What happens when time runs out?
The reservation expires and the item is removed from your cart. You are not charged. Return to the collection to see what is available; the same item and price are not guaranteed to be available again.
Can I pay and place an order?
Reserve an item, enter your billing and shipping details, choose delivery, then select an available payment method. You continue to the secure payment page in the same tab. Available methods depend on your destination and current payment settings. Opening the payment page does not mean payment has succeeded.
Products & brands
A closer look at the items in the collection.
Where can I find sizes and materials?
Open Product details on the lot page. It lists the available colour, material, size, country of origin and product reference, along with any additional attributes in the catalog. Check those details rather than judging size from the photograph.
How can I see more photos?
On a phone, swipe across the main photograph or tap a thumbnail. On a computer, use the arrows or thumbnails. Photos belong to the selected product; the Similar products section below contains separate auctions.
Why are some specifications missing?
The available information varies between products. We show the attributes included in the catalog and leave out unknown values. Missing information is not a guarantee of a particular size, material, feature or country of origin.
Shipping & returns
Delivery destinations, costs and return terms.
Where will you deliver?
Choose from the 29 destinations listed at checkout, including the United Kingdom, Ireland and Switzerland. Only countries offered in that selector are supported.
How much will delivery cost?
DHL Home Delivery costs €5.49. The delivery step adds this to your reserved price before payment. Dates shown on product pages are estimates, not guaranteed arrival dates.
What will the return policy be?
Request an eligible return within 30 days of delivery. Items must be unused and complete; exclusions apply. See Shipping & returns and the Fair Use Policy for eligibility, return shipping and refund details.
Can I cancel a reservation?
Yes. Open your cart and remove the reserved item. You can also let the timer expire. A reservation is not a paid order, so releasing it does not require a refund.
Still need help?
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